We are unable to deliver directly to PO Box addresses. We require physical addresses for delivery.
| What is deemed as a Faulty? |
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Ideas Over Money and will be judged in a reasonable way.
| How to cancel my online order? |
Immediately email us about your cancellation request at Dwayne@ideasovermoney.com. All cancellation of orders will incur a 4% cancellation fee. We will deduct this charge when we refund your original payment method of the order. Please note that if your order has already been dispatched, we will have to contact USPS to return the package to sender. If this is the case, a 4% cancellation fee will still apply and your shipping costs will not be refunded.
| How can I track my order? |
When your order has left us, you will receive an automated e-mail with a tracking reference. Please allow 24 hours for this to register in the system before tracking it as information will not be available immediately.
| Can I use a PO Box for my delivery address? |